Peace at Hand Massage Therapy
Ketchikan, AK

Scheduling and Cancellation Policy

Sessions are by advanced appointment only. Early arrivals are discouraged because there is no waiting room. If you arrive early, please be prepared to wait in the hallway or outside of the building until your actual appointment time. 
 
As a health care facility, we are more concerned about conducting a thorough health history, creating a detailed plan of treatment, and thoroughly addressing client goals, than we are about moving clients through on a strict timetable. Therefore, appointments can sometimes run longer than expected. When booking an appointment, please let us know if you need to be out the door by a specific time, because it is likely that a shorter session may be necessary to accommodate your schedule. 
 
Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity to offer the vacated appointment to the next person on the waiting list. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows
Anyone who forgets or chooses to forgo their appointment will be considered a no-show. You will be charged for the missed appointment, and will be required to prepay all future appointments. 

Late Arrivals
If you are running late, please let us know by the start of the scheduled appointment time, and give your estimated arrival time. If by 10 minutes late you have not checked in with the therapist to say that you are on your way, it will be considered a no show, and your appointment time will be offered to the next person on the waiting list.  
 
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

We look forward to serving you!
Associated Bodywork & Massage Professionals
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