Peace at Hand Massage Therapy
Ketchikan, AK

Scheduling and Cancellation Policy

Sessions are by advanced appointment only. Early arrivals are discouraged because there is no waiting room. If you arrive early, please be prepared to wait in the hallway or outside of the building until your actual appointment time. 
 
As a health care provider, I am more concerned about conducting a thorough health history, creating a detailed plan of treatment, and thoroughly addressing client goals, than I am about rapid client turnover. Therefore, appointments can run longer than expected. When booking an appointment, please let me know if you need to be out the door by a specific time, because it is likely that a shorter session may be necessary to accommodate your schedule. 
 
Cancellation Policy
As the sole practitioner of a very low volume practice, I simply cannot afford to lose any scheduled bookings. I am easily able to fill cancellations that I receive with at least 24 hours notice, but it is much more difficult, and often impossible, to fill cancellations with less than 24 hours notice. 

Therefore,
24 hour advance notice is required when cancelling an appointment. This allows the opportunity to offer the vacated appointment to the next person on the waiting list. If you are unable to give 24 hours advance notice, you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. Exceptions for illness or emergency will be considered on a case by case basis. 

No-shows
Anyone who forgets or chooses to forgo their appointment will be considered a no-show. You will be charged for the missed appointment, and will be required to prepay all future appointments. 

Late Arrivals
If you are running late, please let me know by the start time of the scheduled appointment, and give your estimated arrival time. If by 10 minutes late you have still not checked in by phone or text to say that you are on your way, it will be considered a no show, and your appointment will be offered to the next person on the waiting list.  
 
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

I look forward to serving you!
Associated Bodywork & Massage Professionals
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