Peace at Hand Massage Therapy

Ketchikan, AK

Scheduling and Cancellation Policy

Sessions are by advanced appointment only. Most appointments are weekdays, in the morning and early afternoon. There are a limited number of late afternoon and weekend appointments, and they tend to get booked up well in advance. Evening appointments are not available at this facility. 
Early arrivals are discouraged because there is no waiting room. If you arrive early, please be prepared to wait in the hallway or outside of the building until your actual appointment time. 
As a health care provider, I am more concerned about conducting a thorough health history, creating a detailed plan of treatment, and thoroughly addressing client goals, than I am about rapid client turnover. Additionally, I do not rush my clients through changing, payment, and rescheduling procedures either, and these all add a considerable amount of extra time spent at this office, beyond the duration of hands-on time that you book. Therefore, from start to finish, appointments can run longer than expected. Please consider the total length of the visit when scheduling an appointment, so that you are not late to your next function. 
Cancellation Policy
As the sole practitioner of a very low volume practice, your appointment represents a significant portion of my weekly income, and I simply cannot afford to lose any bookings. I am easily able to rebook the cancellations that I receive with at least 24 hours notice, but it is much more difficult, and is often impossible, to fill cancellations with less than 24 hours notice. 

24 hour advance notice is required when canceling an appointment. This allows the opportunity to offer the vacated appointment to the next person on the waiting list. If you are unable to give 24 hours advance notice, you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. Exceptions for illness or emergency will be considered on a case by case basis. 

Anyone who forgets or chooses to forgo their appointment will be considered a no-show. You will be charged for the missed appointment, and will be required to prepay all future appointments. 

Late Arrivals
If you are running late, please let me know by the start time of the scheduled appointment, and give your estimated arrival time. If by 10 minutes late you have still not checked in by phone or text to let me know that you are on your way, it will be considered a no-show, and your appointment will be offered to the next person on the waiting list.  
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

I look forward to serving you!
Associated Bodywork & Massage Professionals
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